Software technical
support is provided through the Clear Sky Software Help Desk during the hours of
8:00am until 5:00pm Eastern Time, Monday through Friday. Call 704.554.6300
during these hours and a support technician will be happy to help you.
Clear Sky Software is a company built on relationships. From our very first clients
(who are still using the system today) to new users, we understand that there's
more to our relationship than the initial installation and occasional phone call.
From training sessions to updating software and hardware, Clear Sky Software maintains
a level of accountability unrivaled in the industry. Clients have direct access
to our staff, often getting personal attention from one of the company's three managing
partners. It's our policy to listen closely to our customers because user feedback
plays an important role in our product development cycle. At Clear Sky Software,
our number one priority is to give our customers everything they need for strong
inventory management.
" I would like to
say that the support team at Clear Sky Software has been the most professional and
helpful IT support staff that I have encountered. They take the time to answer all
questions, and seem to understand exactly what the issue is before I can finish
the sentence. Extremely friendly and helpful."
Steve Kunz, Director
of Restaurants, New York Marriott at the Brooklyn Bridge
Clear Sky Software's 1-year Software Maintenance Program (SMP) is available to all
clients. The SMP gives clients direct access to the Clear Sky Software help desk
to answer any technical questions. We know that your day needs to keep moving, so
we don't slow the process down with automated prompts. All calls are answered and
quickly assigned to a dedicated support representative. The SMP covers all aspects
of technical support, from help in managing software and related database files
to implementing software updates and enhancements. Our support team is available
by phone during regular business hours and
technical help docs and manuals are available here on our website 24 hours
a day, 7 days a week. Clients with a current SMP also receive software upgrades
free of charge. Renewable on an annual basis, our SMP minimizes downtime and protects
your investment.
Over the years, we've seen relatively few equipment casualties. That said, maintaining
healthy hardware and the latest and best equipment is standard at Clear Sky Software.
Many vendors can offer manufacturer repair services for their equipment, but this
process requires additional paperwork and could take weeks to complete. We understand
the cost our clients incur when their hardware isn't functioning properly. Clear
Sky Software's Equipment Repair Service (ERS) ensures that a loaner unit is sent
overnight while the customer's unit is being repaired. Like our Software Maintenance
Program, ERS is available to clients on a renewable yearly basis and focuses on
minimizing any downtime.
Everyone at the Dallas
Marriott Solana has been raving about Clear Sky Software's system, as well as the
training they received. Thank you again for bring your great product to one of my
hotels. Best regards.
Ladd R. Marks, Assistant
General Manager, Dallas Marriott Solana Hotel
Successful coaches always attribute their team's success to the way they practiced
before the big game. We understand the importance of a prepared staff and offer
several options to ensure your team has received proper training. Clear Sky Software
offers on site training for new users, usually in 1, 2, or 3-day programs of one-on-one
and classroom instruction. Our trainers also help set up your initial inventory
database to ensure the system is being used immediately and properly.
Clear Sky Software also offers a remote training program designed to fit flexible
employee schedules and eliminate travel expenses. Instructional classes are provided
via the internet and telephone conferencing. These live, interactive sessions cover
all aspects of product use and allow the user to access the system during training.
Our instructors observe and guide new users through the application by screen or
by selected functions. Clear Sky Software's remote training program has proven ideal
for customers experiencing staff turnover or for associates needing some brush-up
training. There's no limit to the number of users in these sessions, which is another
reason for the program's popularity among clients.
"Clear Sky Software's
support team is very effective, knowledgeable and professional."
Jim Oswald, Executive
Chef, Hartford Marriott Rocky Hill
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